Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Lee If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Lancashire: What is the cause of the card not working? You can apply for your renewal bus pass online. Are you struggling with the cost of living crisis? You will need to apply to this authority for a new pass. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Applicants whose pass was issued due to a disability will continue to be automatically renewed. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. Older person's bus pass renewal. Please note the Bus Pass system is separate to other Council systems and requires its own login information. You do not need to renew an igo card. A 5 administration fee will be required for a replacement bus pass. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. If you have not received your renewal form, please contact our information line on 0345 600 0659. If you do not have your current pass, then please contact us. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. Flexible support fund - available at . Some bus services are changing. How long does it take to renew an older persons pass? Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. My new bus pass has been refused by the driver. The passes will be sent out automatically but people should call the bus renewal hotline . This cookie is set by GDPR Cookie Consent plugin. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Your browser does not allow scripting so some of the features of this page may not work. I have applied for my new bus pass, what should I do with my current pass? If you have moved address since receiving your bus pass, please notify us of your new address . Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. This For Seniors, pricing is as follows: One-way fare: $1.00. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. 1 week before current vouchers expire. Renewing, updating or cancelling a bus pass. We will post your renewed bus pass 18days before the old one expires. pensioners. You will need to pay 10 to replace this pass. For those people needing to apply for their renewal this too can now be done byApplying online. Using your card. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN All young disabled pass holders must provide a new photo if they wish to renew. If you've had a concessionary bus pass for the last five years, you might . Disability-related passes can be valid for 1 - 5 years. The new pass is free. If you email us please confirm your date of birth and current address in the email so we can fully check our records. The expiry date will normally be five years from your birthday. We also use cookies set by other sites to help us deliver content from their services. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Where you caught it and at what time, along with your destination. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Please provide them with as much detail as possible about the journey you wished to make. The cookie is used to store the user consent for the cookies in the category "Analytics". Application forms for the 'English National Concessionary Travel Scheme . If you move address, update the details on your bus pass at least three weeks before the renewal date. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If your pass has already expired you can still renew your bus pass. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. I am a disabled pass holder, will I receive a bus pass renewal letter? When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. What type of medicine do you put on a burn? These cookies track visitors across websites and collect information to provide customized ads. How does violence against the family pet affect the family? You can apply for a disabled persons bus pass if you are a Medway resident. Collecting an application form from your local library. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. The cards offer older and disabled people free travel in the capital These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. You may need to provide proof of your new address. N94. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. What time can I use my bus pass outside of Gloucestershire? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You won't need to renew your bus pass when it expires. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. You may be eligible for financial support. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. However, GCC has not been involved in this. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Freedom Pass expiring: How and when to renew London travel permits. Apply for or renew your bus pass. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. passes that expire between January and March are in the process of being issued Lee If you have any questions, you can call us to discuss your application on 0345 200 0388. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. You don't have to do anything, unless you have moved since we sent you your last pass. Disabled person's bus pass . Major investment in boroughs schools continues! Before your pass expires, we may send you a letter inviting you to renew it manually. The way of applying may be different to the way you applied in Gloucestershire. Welcome to the Highways Service Information Centre. We will need to see evidence of your new address. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. It is being used by the person whose photograph and name appears on the pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. Youll need to provide proof of identity. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. March 2023 renewals. You can apply for a replacement bus pass by filling in the lost bus pass application form. Further information. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. Older Person's bus passes will be renewed soon. Click or tap the rating which best represents your experience. My age-related pass has now expired but I have not received a new one. Please let us know if you no longer require a bus pass. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. If you pass does not register on the card reader on the bus, we won't know the pass is being used. What should I do? Continuing eligibility for a pass issued due to a . igo card for 11 to 16 year olds. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. You can apply for your renewal bus pass online. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. 3 Post office. Your new pass will be valid for 2years. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. The cookies is used to store the user consent for the cookies in the category "Necessary". By clicking Accept All, you consent to the use of ALL the cookies. In London, you can use your card on buses but not on the Underground Train services. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. You also have the option to opt-out of these cookies. Blackpool: This will be. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. You should continue to use your current pass, but then cut it up once your new pass arrives. Have you moved? This form can be completed and returned in the envelope provided with your form. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. It is not valid in Wales* or Scotland. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. An older persons bus pass has exactly the same benefits as a disabled persons pass. Update or cancel a card. If you have an older person's pass that expires in the next two months renew online with the following links: -. What should I do? However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The pass is valid for the journey being undertaken, for example at the right time of day. Auto-renewal for an older person's bus pass. Can I use my English senior citizen bus pass in Scotland? If you have any problems using your card, it will be necessary for you to contact the bus company directly. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. We apologise for any inconvenience that this situation may have caused you. This can be done online or at a participating library. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. When can I use my concessionary bus pass in Gloucestershire? However, you may visit "Cookie Settings" to provide a controlled consent. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. for staff to amend your details and arrange for a renewal pass. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Concessionary bus passes will no longer be renewed automatically. How do I apply for a disabled persons bus pass? No. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Currently this is at age of 66. Find out more about an igo card. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Blackburn with Darwen: Applicants can enter in their postcode online and will be given the contact details of their local council. The list of these services is on the GCC web site, under Transport. There is no need to contact us until we get in touch with you. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Find out which bus company you wish to comment about on our bus operator contacts page. This should include: -. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. If you currently receive Travel vouchers you will receive a renewal form at your registered address. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Our If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Passes that were automatically renewed should be received by 1st March 2023. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. 2 Are senior bus passes renewed automatically? Renewing your Bus Pass. No, concessionary bus passes are not accepted on the night Buses. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. We send out renewed passes by the end of March. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you.

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