I entered her EBT information and selected the option to use ebt/snap as the payment method. Because they took it upon themselves to double charge me it overdrafted my account. Hey y'all! My order was cancelled. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. Press J to jump to the feed. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. Contactless delivery and your first delivery or pickup order is free! The $7 base pay was supposed to be a floor that would raise depending on the size of the order. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. They don't think about why we shop/deliver for Instacart. Claim it and get a lot of features. It all depends on what youre more comfortable using. Instacart delivers alcohol for select retailers and markets. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Missing or tampered label. For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. And if I happen to be in the club, do not charge me. Thank you for being concerned! While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. 3. Something like: Pristine: 0.0 - 0.250. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. We sometimes earn affiliate links when you click through the affiliate links on our website. Usually, we can make things right quickly when you report a problem through the Instacart app or website. If you feel unsafe or need emergency services, please dial 911. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Instacart reserves the right to modify or cancel the Guarantee at any time. Well of course they were I told you that before I got them. At some stores you'll also pay big markups on items when ordering through Instacart. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. I used to have a regular group that always shopped my orders and things were excellent. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . Desired outcome: They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. cracks me up. Customers arent charged for items that are out of stock or arent delivered for some other reason. 7:00 AM PST March 3, 2023. In some cases, the shopper can also enter your information manually. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. hours. Broken seal. I kind of think reporting the fraud is not really going to hurt anybody. Select a credit to your Instacart account or tap Help Center to contact Care. After they've confirmed it, a refund will be processed. Winterlover35 2 yr. ago. In these cases, we refund the alcohol and return it to the store. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Only a small percentage of Shoppers and customers are there to run a scam. Then after I cancel my order, they want to know if I want to reschedule. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. **Not directly affiliated with Instacart** Welcome to the best place to Our website is supported by our users. I stopped doing shopping for Instacart and Shipt. Customers can request a refund through Instacart, but it may take a few days. I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. Some customers will even go so far as to send pictures of the damaged goods. But if its the product itself, I would report it. On the right hand side youll see a link that says View Order Detail, which youll need to click. However, a few Instacart scams can cost you money or even your job. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. For some reason, this was blocked. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. They did.. And it's questioning my integrity which is upsetting. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. These Shoppers are adding on itemsand then not delivering the order. If its a damaged item, as a customer, your only remedy is to claim it as such. Not to long ago I got a damaged item for a dang watermelon. Cool, I'll do that then! Is there a way to tell instacart an item is defective by no fault of the shopper? I would like all of my money back. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Begin typing to search, use up and down keys to navigate, enter to select. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Instacart states on their website that you have to request your refund within 7 days of delivery. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. Instacart IPO. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. 2020. I WILL NEVER USE YOU AGAIN. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. Youll need to tap the three horizontal bars in the upper left hand corner of the app. Don't they save them? Bank account charged with $245.00 My account was then overdrawn. Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). Grocery delivery services can be an immense asset for a busy person. Jessica_lowel 2 yr. ago. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" Business, Economics, and Finance. When a customer receives their Instacart order, they get an email receipt of everything they paid for. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. Answer (1 of 4): You have to cancel the order before the time is up to do so. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. If the packaging damage doesnt affect the product, I would let it go. If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. 3. Too many bad reviews can lead to their account being deactivated. I told her to cancel my account on the spot! Unlike other Instacart credits, found in the Credits, promos, & gift cards section, a refund will not show up in your account. So do shoppers get penalized for this? Did you receive a delivery youre not completely satisfied with? These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. They are not assigned by Instacart. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. Click Report a problem on the relevant order. Plus, they cancelled my ENTIRE ORDER! Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. 6. Bad Replacement Items. Exceptional delivery of groceries If its a damaged item, as a customer, your only remedy is to claim it as such. In 2014 he acquired Ridester.com to share his experiences with other drivers. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. Has anyone else had any customers say they had a damaged item? You have up to. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Sorry for the rant. There are a few different types of Instacart refunds you might be available to receive. I give up.. NEVER USE SERVICE AGAIN. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. The screen will also display a Reorder, Receipt, and Chat History options. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Create an account to follow your favorite communities and start taking part in conversations. Well also go into how you can avoid them and what to do if youre the victim of a scam. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Once there youll see an option to add the items to your cart again or view the receipt. for most orders in California, or for Costco or Walmart orders nationwide. Click the 3 horizontal lines in the upper left corner and select Your Orders. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. the redelivery was received on Jan 14 but was not complete because several items were refunded. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Brett Helling is the owner of Ridester.com. Desired outcome: I had a party this evening. If you selected an issue under Other issues, choose the specific issue. If the packaging damage doesnt affect the product, I would let it go. Select the issue (s) you experienced and provide any additional information. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Select the issue you experienced. Any credit issued shall be subject to the. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. They didn't say. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. But like I said, they are more than generous with their policy. . Submit a complaint and get your issue resolved. I have submitted a problem report on each and received a credit. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 4. Scammers will call Shoppers, posing as Instacart employees. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . I received a 1 star review from the customer, which I found out later is related to the founder. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. 4. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Instacart does have a few provisions for obtaining a refund, namely your complaint must be eligible and your issues are subject to Instacart's review. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. billing should be reduced to reflect the items not delivered in the redilivery. 1. The nerve of some ppl. Valid forms of . On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. Maybe some of the beans inside the package were not good? And it's safecontactless delivery is available. You just select a category for your issue and theyll respond. Outrageous weight charges from fairway removed & honor listed prices. Helps to cover some of the IC fees and markup. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. The best way to avoid Instacart fraud is to be diligent about checking star ratings. Instacart also promises its customers that theyll deliver all of the items ordered. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. This review was chosen algorithmically as the most valued customer feedback. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. You keep giving delivery dates but you don't show up. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. Press question mark to learn the rest of the keyboard shortcuts. Please allow up to 10 business days for this to reflect on your bank statement. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. This was a Publix in Fayetteville, GA. As a Shopper, you can earn a side or full-time income working for Instacart. Start shopping online now with Instacart to get your favorite products on-demand. They charge for membership, service fees, service fee tax, traveling fees and container fees. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Got my order which smells like cigarettes, notice I was missing items.

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